Last updated: February 14, 2026
This contract regulates the provision of Virtual Private Server (VPS) services provided by VPSFree.es (hereinafter, 'the Provider'). By hiring and activating a service, the user (hereinafter, 'the Client') accepts these terms without reservation.
The Client acknowledges and accepts that VPSFree operates through its own independent infrastructure (Homelab). By its nature, the service is subject to the technical limitations of the local power supply, uninterruptible power supplies (UPS), and the connectivity of the Provider's internet service provider (ISP).
1. Continuity of Service: VPSFree does not guarantee a minimum uptime (SLA). The service may be interrupted by power outages, network line failures, hardware failures, or maintenance tasks.
2. Disclaimer: The Provider shall not be liable for any loss of data, loss of profits, or damages resulting from the unavailability of the service caused by external factors, technical failures, or force majeure.
3. Maintenance: The Provider reserves the right to carry out scheduled technical stops to guarantee hardware integrity, attempting to provide advance notice whenever possible.
1. Right of Withdrawal: In accordance with Art. 103.a) of Law 1/2007 (Spain), as it is a digital service whose execution begins immediately after payment, the Client accepts that they lose their right of withdrawal.
2. No Refunds: No refunds will be made to the original payment method (card, PayPal, cryptocurrencies, etc.) once the service has been activated.
3. Credit: In exceptional situations evaluated by the Provider, compensation may be issued exclusively in the form of internal credit on the platform, not exchangeable for cash.
4. Billing Cycle and Deletion: The system will notify the invoice 10 days before its due date. If not paid by the due date, the service will be suspended. After 2 calendar days of non-payment (48 hours after expiration), the final and irreversible deletion of the server data will proceed to free up resources, with no possibility of recovery.
1. Amicable Resolution: Before opening any dispute in payment gateways (PayPal, Stripe, etc.), the Client is obliged to contact support at [email protected].
2. Dispute Management Fees: Opening a dispute or chargeback without justified cause or after having enjoyed the service will be considered fraud. In such case, an invoice of €30.00 will be issued for administrative expenses.
3. Suspension due to Dispute: Receiving a dispute notification will result in the immediate and permanent suspension of all the Client's services and the deletion of their data.
The following is strictly prohibited and will cause immediate termination without right to compensation:
To report abuse, contact: [email protected]
1. Client Responsibility: The Client is solely responsible for the security of their operating system and applications.
2. Backups: VPSFree does not perform backups of client data. It is the Client's obligation to maintain their own external backups. The Provider is not responsible for the loss of information under any circumstances.
Contracting by minors is allowed as long as they have the supervision and express authorization of their parents or legal guardians. VPSFree is not responsible for the use that the minor makes of the contracted resources.
Support is limited exclusively to infrastructure incidents (network and hardware). The Provider does not offer support for the configuration of software or applications installed by the client.
• Support email: [email protected]
• Abuse email: [email protected]
For any controversy, the parties submit to current Spanish legislation.
